1. Are your candles really handmade?
Yes! Every candle is handcrafted in small batches using natural wax and premium fragrance oils. No machines, just heart and hands.
2. How long does it take to ship my order?
Orders are typically processed within 2–3 business days. Delivery time varies by location and shipping method. See our Shipping Information page for full details.
3. Can I return a candle if I change my mind?
We only accept returns for damaged, defective, or incorrect items. Please read our Refund & Returns Policy for more information.
4. I don’t have a PayPal account. Can I still pay?
Absolutely! At checkout, select “Pay with Debit or Credit Card” through PayPal — no account needed.
5. Do you offer gift wrapping?
Yes! Many of our candles are packaged beautifully and ready to gift. For custom requests, feel free to contact us.
6. Where are your candles made?
All candles are made with care at our studio and shipped from:
📍 11800 NW 100th Rd, Medley, FL 33178
7. How can I contact you?
Email us at 📧 Help@handmadecandles.online — we typically respond within 1 business day.